Delivery & Shipping Policy

At Max’s Pottery, all orders are packed with care and shipped as soon as they’re ready. Because our ceramics are handmade in the studio, delivery times vary depending on the type of product you’ve purchased.

Ceramics

Finished pottery pieces take 2–4 weeks to be delivered. Each item is made by hand, fired, glazed, and checked before dispatch. Once your piece is ready, it will be securely packaged and sent via a tracked service.

Glazing Products

Glazes, underglazes and other materials are usually in stock and ship much faster. Delivery time is 2–4 days, with dispatch typically within 1–2 working days.

Shipping

All orders are sent using Royal Mail or a trusted courier, depending on parcel size. You’ll receive a confirmation email when your order has been dispatched, along with tracking details where available.

Delivery Area

We currently ship within the United Kingdom only.

Damaged or Lost Items

If your order arrives damaged, please get in touch within 48 hours and include photos of the item and packaging. We’ll arrange a replacement or refund where appropriate. If a parcel is confirmed lost by the courier, we will replace or refund your order.

Returns

Ceramics are handmade, so small variations in colour and shape are normal. Returns are accepted only if an item arrives damaged or you receive the wrong product. Glazing products may be returned if unopened and in their original condition.

Contact

If you have any questions about delivery or shipping, email us at: max@maxspottery.life